Refund and Cancellation Policy

Welcome to Nikahelite (“we,” “our,” “us”). We value your trust and are committed to ensuring clarity and fairness in all financial transactions made through our website https://nikahelite.com. This Refund and Cancellation Policy (“Policy”) describes the terms under which payments, cancellations, and refunds are handled when you purchase or subscribe to any of our services.

By purchasing any plan, membership, or service on our website, you agree to be bound by this Policy along with our Terms & Conditions and Privacy Policy.

1. Services Covered

This Policy applies to all paid services offered by Nikahelite, including but not limited to:

• Membership or subscription plans (Premium, Gold, Diamond, etc.)

• Profile highlighting or promotion services

• Personalized matchmaking or assisted services

• Communication credits or any other paid features available on the platform

Each service may have its own specific conditions mentioned on its purchase or signup page, which should be read together with this Policy.

2. Nature of Our Services

Nikahelite is primarily a digital matchmaking and introduction platform, providing users with tools and visibility to find suitable matches. Our services are based on technology, data processing, and access facilitation — therefore, once a service is activated, it is deemed “used.”

As our services involve access to member data, search tools, communication options, and matchmaking features, these services are considered intangible and non-returnable once activated or delivered.

3. Cancellation Policy

3.1 Before Activation

• You may cancel your order or request a refund before your membership or paid service has been activated.

• To do so, please contact our support team immediately at [admin@nikahelite.com] or via our contact page with your transaction ID and registered details.

3.2 After Activation

• Once your paid service, subscription, or membership plan is activated, cancellation requests will not be accepted.

• Activation is considered complete when your account gains access to premium features, communication tools, or your profile is made visible under paid visibility upgrades.

3.3 Automatic Renewals

• If your plan includes auto-renewal, you may cancel renewal anytime before the renewal date from your user dashboard or by contacting us.

• Cancellation of renewal prevents future charges but does not entitle you to a refund for the current billing cycle.

4. Refund Policy

4.1 Non-Refundable Services

Due to the digital nature of our services, all payments made to Nikahelite are final and non-refundable, except in limited cases described below.
Refunds will not be issued in the following situations:

• Change of mind after subscription purchase

• Dissatisfaction with matches, search results, or communication outcomes

• Inactivity, lack of use, or account suspension due to policy violations

• Partial usage of services (for example, if a user has accessed paid features even once)

4.2 Refunds Due to Technical or Billing Errors

Refunds may be issued only under the following conditions:

• You have been charged twice for the same transaction due to a technical error.

• You were charged for a service that was not activated successfully.

• You were billed incorrectly due to a system malfunction or processing error.

In such cases:

• The refund will be processed after verification by our billing team.

• The refunded amount will be credited back to the original payment method within 7–15 working days, depending on your bank or payment provider.

4.3 Disputed Payments

If you believe your payment was processed incorrectly or without authorization, please contact us first at [admin@nikahelite.com].
Initiating a chargeback with your bank without contacting us may result in account suspension or permanent termination under our Terms & Conditions.

5. Upgrades and Downgrades

• Upgrading to a higher plan or additional service is allowed anytime.

• Downgrading is not permitted after payment.

• No refunds or credits are issued for downgrades or unused portions of your subscription period.

6. Transfer of Services

Paid memberships or subscriptions are non-transferable and non-shareable.
Requests to transfer a membership to another person or profile will not be entertained for privacy and security reasons.

7. Account Termination and Refunds

If your account is terminated or suspended due to:

• Violation of our Terms & Conditions,

• Misuse of the platform,

• Submission of false or misleading information, or

• Harassment or fraudulent activity,

you will not be eligible for any refund — full or partial.

8. Processing of Refunds (If Approved)

If a refund is approved under exceptional circumstances:

• You will receive an email confirmation of the refund approval.

• Refunds will be issued only to the original payment method used.

• Processing time is usually 7–15 working days after approval.

• We are not responsible for any delays caused by third-party payment gateways, banks, or credit card issuers.

9. Contact for Billing or Refund Issues

For all billing, payment, and refund queries, please contact us using the following details:

Email: admin@nikahelite.com